Taking what we
hear to heart.
In an industry with comparatively low customer satisfaction, we designed our health plans around a simple goal: create benefits that our members can love, with service and support that never skip a beat.
Every month we survey thousands of Gravie members on the satisfaction with their health benefits and the effort required to use them, and we publish those findings here. These scores serve as a beacon for our team members across the organization and a reminder that we can always be aiming higher on behalf of our members.
Customer Satisfaction
Measures what percent of our membership is satisfied or very satisfied with their Gravie health plan.
Industry average = 56% (source: Forrester, 2024)
Customer Effort
Measures what percent of our membership finds it easy or very easy to work with Gravie.
Industry average = 63% (source: Forrester, 2023)
2024
Our work isn’t done until we reach 100 (and stay there).
Every customer has a voice.
Read what a few are saying about their Gravie health plans.
Finally a health care plan that takes care of me and wants me to be proactive about my health.
I recommend Gravie to all my friends because the coverage is outstanding and the customer care is unlike any other.
It’s easy to use and everyone is helpful.
The renewal process was very quick and easy. Having access to the Gravie Care team to ask any questions is extremely helpful!
It’s been so easy to use. It’s been easy to find doctors within my health plan and it’s the best insurance I’ve had.
I am grateful for the prescription coverage.
The insurance has been very easy to use at both my primary care office and to fill prescriptions. The monthly premium rates are reasonable and I love the $0 prescription rates on mostly all prescriptions.
Your people are the best providers I have ever dealt with. They answer questions and are very friendly. Good job!
The representative was attentive and helpful. I felt like she went out of her way to help me.
They are extremely helpful and willing to be helpful when other companies are not.
Gravie did a wonderful job covering my son’s broken arm. They even allowed 90 days for any check-ups and treatments that might be needed. It was wonderful.
The whole process was seamless. I logged into the app and new plan information was available.
They have top-of-the-line customer service.
The instructions and videos provided were great. Additionally, the benefits are wonderful. I have never had such great coverage.
I love that I don’t have to pay for copays!
A new health provider is always scary. Every time I called customer service, someone was there to politely and thoroughly answer my questions.
Completely satisfied and utilizing this fantastic plan.
Amazing staff, and the coverage is everything it states in your benefits package!
I would have loved to have Gravie with my previous employer.
I appreciate the frequent communications and updates from Gravie. I also like the detailed billing summaries.
So far it has been the best health plan we have had in over 20 years.
I recently had a baby and saw the total amount I would’ve needed to pay without insurance. I am grateful to have good insurance coverage!
I’m finally able to see certain specialists without worry because I can afford to do so through Gravie. Other plans have never offered me that freedom or assurance.
The team Gravie has built is unlike any insurance company I’ve experienced before. Even with setbacks, it is always so easy to get things resolved
I have complex health needs and having access to my doctors and specialists while having coverage for my specific medication gives me peace of mind, makes me grateful and keeps me at my healthiest!
Finally a health care plan that takes care of me and wants me to be proactive about my health.
More employer success stories
Hear from real Gravie employers on how our innovative benefits solutions have supported healthier employees and healthier bottom lines.
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