Submit your claim to Gravie.
We make it easier for healthcare providers to submit a claim, track the status, and get paid faster. If you have additional questions, browse our Claims FAQs or give us a call at 877.684.3984.
Submitting a claim? Here’s how.
Select your patient’s network below for the exact payer ID and submission details.
Submit claims to Cigna for plans using the Cigna Healthcare® Open Access Plus Network or LocalPlus® Network.
Cigna
PO Box 188061
Chattanooga, TN 37422-8061
Prior authorization, case management, utilization management:
Contact Gravie at the provider services number on the back of the card.
Submit claims to Gravie for plans using the Aetna network.
Gravie Administrative Services
PO Box 211543
Eagan, MN 55121
If your patient has an Aetna Signature Administrators logo on their ID card and a 5-digit Group # (eg. EHDLK), submit claims electronically through the Smart Data Stream Portal.
For prior authorization and medical necessity, contact American Health Holdings:
Fax: (866) 881-9643
Phone: (833) 462-0102
For case management:
Fax: (866) 353-6508
Phone: (800) 641-3224
Submit claims to HPS for plans using the HPS/Paymedix or FirstHealth networks.
Health Payment Systems, INC.
P.O. Box 510620
Milwaukee, WI 53203
To obtain precertification:
Phone: (833) 462-0102
Visit: gravie.mednecessity.com
Precertification must be obtained for services as specified in the member’s plan.
Look for the network logo printed on the card, or check the sample ID card for what to look for.
- Network Logos
The network logo(s) appears here. Gravie leases networks to bring members broad access to quality care. If you see a network logo on our ID card that you accept, then you accept Gravie.
- Submitting Claims & Payer ID
For submitting claims, use the address listed on the back of the card. Use the Payer ID listed when submitting claims. Make sure your clearinghouse has listed our Payer IDs. - Provider Services
If you have questions, give us a call at the provider services number on the back of the card.
Still not sure? Call Gravie Care at 877.684.3984 before submitting, to avoid a rejected claim.
Things to keep in mind when submitting a claim:
- Claims can also be mailed to the address printed on the back of the patient’s ID card.
- If your clearinghouse only shows one payer ID for Gravie, confirm it matches the network above before submitting — it may differ from card to card.
- Before a scheduled visit, ask your patient to load their current ID card into your system. Add “Gravie – [Network]” (e.g., “Gravie – Aetna”) as a distinct payer entry in your EHR/EMR — not just “Aetna” or “Cigna.”
Submit claims to Cigna for plans using the Cigna Healthcare® Open Access Plus Network or LocalPlus® Network.
If your patient has a Cigna logo on their ID card, submit claims to:
Cigna
PO Box 188061
Chattanooga, TN 37422-8061
Payer ID: 62308
Prior authorization, case management, utilization management:
Contact Gravie at the provider services number on the back of the card.
Submit claims to Gravie for plans using the Aetna network.
If your patient has an Aetna Signature Administrators logo on their ID card and a 5-digit Group # (eg. EHDLK), submit claims electronically through the Smart Data Stream Portal, or mail to:
Gravie Administrative Services
PO Box 211543
Eagan, MN 55121
Payer ID: GRV01
For prior authorization and medical necessity, contact American Health Holdings:
Fax: (866) 881-9643
Phone: (833) 462-0102
For case management:
Fax: (866) 353-6508
Phone: (800) 641-3224
Submit claims to HPS for plans using the HPS/Paymedix or FirstHealth networks.
If your patient has a HPS/Paymedix logo on their ID card, submit claims to:
Health Payment Systems, INC.
P.O. Box 510620
Milwaukee, WI 53203
Payer ID: 20270
To obtain precertification:
Phone: (833) 462-0102
Visit: gravie.mednecessity.com
Precertification must be obtained for services as specified in the member’s plan.
Already submitted a claim? Here’s how to check the status.
You have two ways to check the status of a claim, regardless of network:
1. Availity (recommended): If your office already uses Availity for other payers, you can check Gravie claim status there too.
2. Gravie provider portal: A good option if your office doesn’t use Availity. NOTE: If this is your first claim with Gravie, please allow time for it to process before your first login.
Frequently Asked Questions
Contact Gravie Care at (877) 684-3984 before submitting, to avoid a rejected claim.
You can use either Availity or the Gravie provider portal. Many offices already use Availity for other payers, so it’s often the easier option. If you’d rather use the Gravie provider portal, you’ll need to register first. To do that, simply follow this link and click “sign up now” to create your account.
For Gravie members on the Aetna or Cigna Healthcare® networks, payments and Explanations of Payment (EOPs) are issued through Zelis. To enroll in electronic payments and view your EOPs, click this link to create or log in to your Zelis provider account.
Registration requires at least one paid claim on file; check back after your first claim processes.