Healthcare providers, meet Gravie.
Gravie is a licensed, third-party administrator (TPA) that administers health plans for employers. We partner with Cigna and Aetna Signature Administrators (ASA) to provide our members access to an extensive network of providers, while managing all claims and benefit details in-house. With our self-service tools, you can quickly check your patients’ eligibility, review their benefits, and track the status of your claims and payments.
Eligibility & Benefits Search
Quickly verify your patient’s eligibility and review their benefits summary.
Claims Information & Process
Check the status of your claims and payment history by logging in to the Provider Portal.
Provider FAQs
As a healthcare provider, we know that your primary focus is on delivering great care to patients. To support you, we’ve gathered answers to some of the most common questions we receive in order to make your job as clear and straightforward as possible.
If your question isn’t answered here, please call our provider support team at 877.684.3984.
Patient Eligibility
You can verify a patient’s eligibility and benefits at any time by using the Eligibility and Benefit Search tool and entering the details from your patient’s Gravie member ID card.
If you are entering your patients information exactly as it is displayed on their Gravie member ID card and are still having issues please contact Gravie Care at (877) 684-3984.
Provider Portal Questions
Follow these instructions to register as a new provider. The Gravie Provider Portal is an online, self-service database available to providers to verify important information about a patient or claim, including:
- Looking up a patient’s eligibility
- Checking the status of a claim
- Updating your provider’s credentials and information, such as tax ID, license number, postal address and more.
Click here to reset your login information. You can use your email address to reset your account.
To update your preferred email address, log in to the Gravie Provider Portal, click PREFERENCES in the upper-right corner of the portal, and update the email address on your profile.
Claims status
- If you have not previously had a claim paid out by Gravie before, you can call Gravie Care® at (877) 684-3984 to check your claims status. Access to the Gravie Provider Portal is limited to providers who have previously received a paid claim from Gravie.
- If you have previously had a claim paid out by Gravie before, you can check the status of a claim by logging in to the Gravie Provider Portal. Go to the CLAIMS tab and enter the requested information to pull up the claim in the system.
In general, claims take approximately 30 business days from the date of submission to when the payment is processed, though this may vary depending on the details of the claim.
- If you have previously had a claim paid out by Gravie before, you can go to the Gravie Provider Portal to view an updated status of your claim.
- If you have not had a claim paid out by Gravie before, please call our Gravie Care Team at (877) 684-3984 to check your claims status.
This could be for a few reasons. Follow these steps to determine why your claim may have not yet been processed:
- Incorrect Payer ID: It is possible that you are using an outdated Payer ID. Please make sure you are using either GRV01 (Aetna), 62308 (Cigna) as the Payer ID.
- Wrong member info: Please also verify the member’s ID information, as it is possible you are referencing the wrong ID card.
- Less than 30 days: Please keep in mind that claims take approximately 30 days to process. If it’s been fewer than 30 days since you submitted a claim, please recheck the status at a later date.